Rolling Big Power believes in true customer satisfaction. We strive to provide you, our customer, with a delightful experience with our products. In the event that your experience is not delightful - please contact us and allow one of our professional customer service agents take care of you. Our primary goal is for you to become a customer for life - we're willing to earn it.
Rolling Big Power warrants that any RBP product purchased from an RBP Authorized Resellers will be free from any defects in manufacturing, materials and workmanship for the stated warranty period, for the original purchaser for the product installed on the purchaser's original vehicle.
Only officially authorized Rolling Big Power dealers are allowed to sell RBP products. The RBP warranty will only be honored if the products were purchased through RBP Direct or an authorized dealer. If your RBP products are acquired from an unauthorized dealer, we cannot guarantee the product quality and your satisfaction provided by purchases made through RBP authorized dealers.
Be wary of 3rd party sellers on Amazon.com and eBay. Many of these third party sellers are not authorized dealers of RBP products. The Unauthorized Dealer List below shows you which dealers are not authorized to sell RBP products. If you purchase your RBP products from an Unauthorized Dealer, your RBP warranty will not be honored.
Products sold by Unauthorized Dealers are not purchased from RBP. They may be acquired from various other sources, but one thing is true – They are not official RBP products. Many of these dealers change names, locations and contact information to avoid landing on manufacturers Unauthorized Dealer lists – some simply close their websites or 3rd Party stores online overnight. Our RBP products are manufactured to fit specific year, makes and models of trucks and Jeeps and this fitment information is crucial to ensuring the products fit your specific vehicle and your experience with RBP products is an exceptional one. These Unauthorized Dealers do not have access to this information as it is only given to our trusted Authorized Dealers.
We spend hours tracking these companies down to exclude these dealers from taking advantage of our consumers, but unfortunately sometimes we cannot keep up with them all. The only way to ensure that your experience with our RBP products is an exceptional one is to make sure that your products are purchased from our Authorized Dealers or RBP Direct.
How do I know if a dealer or website is authorized to sell Rolling Big Power products?
We update this page frequently and continually update our Unauthorized Dealer list to protect your experience with RBP.
What happens to my warranty if I buy from an Unauthorized Dealer?
The warranty on any RBP products that have been purchased from an Unauthorized Dealer will not be honored under the Rolling Big Power warranty policy
What is so bad about purchasing products from an Unauthorized Dealer? It looks the same?
RBP products sold by Unauthorized Dealers sometimes are counterfeit products, or products made by someone else other than RBP. The products can be stolen, fraudulently made or even damaged or defective. Many Unauthorized Dealers do not honor any product support issues. Please be aware that if we cannot verify your original purchase date, who your purchased your RBP products from and ownership, your warranty will not be honored.
What do I do if I already purchased RBP through an Unauthorized Dealer?
There is a high risk that your RBP products purchased are counterfeit, damaged, defective, discontinued or altered and product quality and safety cannot be guaranteed. You would need to return the RBP products to the Unauthorized Dealer you purchased them through.
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